These Terms and Conditions govern your use of the Novixa Appliance Care website and the appliance repair and maintenance services we provide. By accessing this website or requesting our services, you agree to comply with these terms. If you do not agree with any part of these Terms and Conditions, please discontinue using our website and services.

About Our Services

Novixa Appliance Care is an independent third-party home appliance service center providing repair, maintenance, inspection, installation, and troubleshooting services for household appliances.

Our services include:

• Air Conditioner (AC) Service
• Refrigerator Service
• Washing Machine Service
• Television (TV) Service

Service availability depends on technician schedules and the customer’s service location.

Booking a Service

Customers may request a service by contacting us through our phone number or email address.

To process your request efficiently, you may be asked to provide:

• Full Name
• Mobile Number
• Service Address
• Appliance Type
• Description of the Issue

Providing accurate information helps us arrange a timely service visit.

Inspection and Repair Process

Every appliance is inspected before repair work begins.

Our technician will identify the reported issue, explain the recommended service, and perform the repair after the necessary inspection. If replacement parts or additional work are required, customers will be informed before proceeding whenever reasonably possible.

Service Charges

• Service charges vary depending on the appliance and the nature of the repair.
• Inspection charges may apply where applicable.
• Replacement parts, if required, will be charged separately.
• Customers will be informed of applicable charges before major repair work is carried out whenever possible.

Customer Responsibilities

To ensure smooth service, customers are responsible for:

• Providing safe and easy access to the appliance.
• Ensuring electricity and water supply are available when required for testing.
• Providing accurate information regarding the appliance issue.
• Verifying the appliance’s operation before the technician completes the service.

Warranty

If a service warranty is provided, it applies only to the specific repair work completed by Novixa Appliance Care.

The warranty does not cover:

• Physical or accidental damage
• Improper usage or negligence
• Electrical voltage fluctuations
• Water or fire damage
• Natural disasters
• Normal wear and tear
• Repairs performed by other service providers after our service
• Manufacturer-related defects that are outside the scope of our repair work

Any replacement spare parts are subject to the warranty, if any, offered by their respective manufacturers or suppliers.

Limitation of Liability

Novixa Appliance Care shall not be responsible for indirect, incidental, special, or consequential damages arising from appliance failure, delays in service, power interruptions, manufacturer defects, or events beyond our reasonable control.

Our liability, where applicable, shall be limited to the amount paid for the specific service provided.

Intellectual Property

All website content, including text, graphics, logos, layouts, and design elements, belongs to Novixa Appliance Care unless otherwise stated.

No material from this website may be copied, reproduced, modified, or distributed without prior written permission.

Changes to These Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice.

Any revised version becomes effective immediately upon publication on this website. Continued use of the website after changes have been posted constitutes acceptance of the updated Terms and Conditions.

Contact Information

For any questions regarding these Terms and Conditions, please contact us.

Novixa Appliance Care

Owner: M Latha

Mobile: +91 8925535523

Email:

• lathamurugan9389@gmail.com
• contact@novixaappliancecare.in

Address:

No. 41, Kamarajar Colony, Thippampatti, Salem, Tamil Nadu – 636204

Disclaimer

Novixa Appliance Care is an independent third-party home appliance service center. We are not an authorised service center and are not affiliated with, associated with, endorsed by, sponsored by, or connected with any appliance manufacturer or company.

Any product names, logos, trademarks, or references displayed on this website are used solely for customer identification and informational purposes.

Some images displayed on this website are AI-generated and are used only to help customers easily identify appliances and better understand the services offered. These images are for illustrative purposes only and do not represent any official association with or endorsement by any manufacturer or company.